Product/Service: St George Bank Description: Bank Issue/Feedback: Overall it is a good bank to deal with and specifically for us it was the outstanding service given by our local branch staff. Their systems are easy to use and the branch staff themselves are extremely helpful and highly customer focused. One issue is that if your account becomes overdrawn or you are even slightly behind on your credit/loan repayments, you will be inundated with calls from overseas call centres harassing you - regardless of whether you have already contacted the bank to discuss the issue. The overseas call centre agents do not appear to check any previous correspondence between yourself and the bank and contact you at abnormal hours to discuss the issue and demand explanations. This harassment brings their overall score down. Solution: N/A Conclusion: Overall good bank for the average personal and business banking customer. Recommendation(s): Whilst under the banner of being owned by one of the big four banks, it certainly outperforms others at times. |