Product/Service: Bank of Queensland Description: Bank Issue/Feedback: After 10 years of being a BOQ customer, they failed to help me with a very simple personal and business banking reconsolidation process. Despite the bank advertising that it has small business owners running the branches and that they understand small business, it became obvious that these small business owners only understand small bank business issues and not the issues faced by the actual small business owner. The bank manager at the time could not even understand my personal tax return (which was very simple) when submitted for assessment and indicated I needed to speak to my accountant. Solution: Closed all accounts and severed all ties with this bank. Opened new accounts (personal and business) with St George bank who were able to assist us without issue. Conclusion: Again another bank that fails to accurately meet the expections set by their advertising. Recommendation(s): A better Queensland alternative to a state based bank is Suncorp. |